Cancellations
I) If a customer wants to cancel a confirmed booking.
If the client wants to cancel the reservation, they can do so at any time and must notify us in advance or by phone, stating their desire to do so or giving us the go-ahead to proceed. Even though we don't require full disclosure of cancellation reasons from our clients, doing so will allow us to enhance our services and better serve you in the future.The cancellation fees are effective as of the day we receive your request for cancellation from you or your tour operator, regardless of the cause. To cover our anticipated losses from the cancellation, you must pay a predetermined scale of fees if you or anyone travelling with you cancels or you cancel any services or arrangements that are part of your booking with us. The fees are a portion of the price of the cancelled agreements.Additionally, customers who desire to choose an alternative available date may reschedule their confirmed appointments to a future date rather than cancelling and incurring cancellation fees. In contrast, no cancellations or postponements are allowed within five days of check-in.
Your refund will be processed in 30 to 60 working days.
Cancellation Charges
Please be aware that cancellation fees apply to the entire booking amount, not just the down payment. We are unable to offer a refund for long weekends and peak dates. For all other dates, if you want to cancel your booking, we will provide a full refund if the cancellation is made 7- days before your stay (except for service charges). Also, we offer a 50% refund (except service charges) if the cancellation is before 3-days from your reservation. Unfortunately, we cannot issue a refund if you cancel within three days of your stay.*GST and processing fees at applicable rates will be charged on these cancellation fees.
- A cancellation request for a reservation may be refundable in the event of a natural disaster, depending on the circumstances; nevertheless, no enforcement for a refund will be made or taken into consideration.
- If a client needs to cancel a reservation due to a medical emergency, no refunds or postponements will be made or taken into consideration; instead, the standard cancellation fees and rules will apply to the total cost of the reservation, as shown in the table above.
- We disclaim all liability for any damages, fraud, or issues relating to our services, pricing, or quality when you make a reservation using a method other than our website, mobile app, or any other offline method. The Royal Goan Club is not responsible for the same and cannot be held liable for it.
- The Royal Goan Club disclaims all liability for any damages resulting from late car departures, bad weather, traffic jams, accidents, vehicle delays, or any other unforeseen circumstances beyond our control. No refund requests will be granted or taken into consideration.
- No enforcement for a refund will be granted or taken into consideration if the customer decides not to check in after arriving at the property for whatever reason.
- A refund will not be given if the customer cancels the reservation on the day of check-in for any reason, including (but not limited to) accidents, fires, animals, fires, breakdowns in machinery or vehicles, wars, civil disturbances, strikes, riots, theft, medical emergencies, family deaths, epidemics, pandemics, government regulations, roadblocks, poor road conditions default, or any other cause outside of our control.
II) Cancellation by The Royal Goan Club
We work hard to fulfil your vacation fantasies, but there may be unfortunate situations where we are forced to cancel a confirmed booking, taking into account the safety and general well-being of our customers. If we need to cancel the reservation because of general strike insolvency, or a business emergency, we will give a full refund. Or a refund is possible in case of concerns with operations, or if the software contains technical mistakes.If we must cancel your reservation due to operational constraints or any of the above reasons, The Royal Goan Club will issue a full refund of the booking payment we received from you. We are solely responsible for the amount of the booking that we received. Since such decisions are frequently made with our guests' safety in mind, The Royal Goan Club is not liable for compensating any incidental costs or cancellation fees associated with any other bookings, including flight tickets, train tickets, transportation costs, visa fees, and optional tours.
The following are a few reasons why we might need to make such cancellations on our end: Please note that this is simply a preliminary list. Refund requests for reservations that cannot be fulfilled due to events beyond our control may or may not be granted, depending on the circumstances.
- Climatic conditions or natural disaster strikes the destination of travel
- Terrorism or mandatory evacuation at the destination
- Subject to governmental instructions if any
- Wildlife movements, permission changes.
- Pandemics or civil disturbances.
- Technical Error in our software.
When we refer to circumstances Beyond Our Control we mean any situation beyond our control and the consequences of which could not have been avoided even if all reasonable measures had been taken. Such circumstances will usually include but are not limited to, war, the threat of war, airport closures, airspace closures, epidemics, significant risks to human health such as the outbreak of a serious disease, natural disasters, civil unrest, industrial dispute or strikes, roadblocks, earthquakes, landslides, heavy rain, wildlife movements/attacks, government orders, permission changes, bad weather (actual or threatened), machinery breakdowns, etc.
Cancellation fees for cruise , hotels and flights
If you cancel your arrangements, you may be entitled to a (partial) refund, under the condition of the paragraph from below called “Cancellation fees”.
Refunds will only be paid to you once we have received the funds back from the Suppliers. Generally flight tickets cannot be refunded if they are partially used.
If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer.
Refunds will only be paid to you once we have received the funds back from the Suppliers. Generally flight tickets cannot be refunded if they are partially used.
If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer.
Cancellation fees
In case of a fixed reservation the pre-booked places are bindingly booked and the client accepts the following cancellation fees:
For partially cancellations – less than 30% of the pre-booked contingent:
For partially cancellations but more than 30% of the pre-booked contingent, the following fees apply:
In case of total cancellation of a group the following fees apply:
On individual and/or difficult dates (i.e. New Year) The Royal Goan Club reserves the right to demand deposits, which are non-refundable in case of cancellation. For individual dates and/or difficult travel periods, The Royal Goan Club furthermore reserves the right to modify its cancellation terms.
For partially cancellations – less than 30% of the pre-booked contingent:
- In case of partially cancellation more than 8 days before group’s/client’s arrival, no cancellation fees are applied, except of special arrangements;
- cancellation 7 to 2 days before departure: 35% of the total (package) price;
- cancellation one day before departure, the day of departure itself or in case of “No show”: 100% of the total (package) price.
For partially cancellations but more than 30% of the pre-booked contingent, the following fees apply:
- more than 40 days prior departure: free of charge
- 21 to 39 days prior to departure: 35 % of the total package price
- 14 to 20 days prior to departure: 50 % of the total package price
- 7 to 13 days prior to departure: 75 % of the total package price
- 2 to 6 days prior to departure: 85 % of the total package price
- less than 2 days prior to departure: 100 % of the total package price
In case of total cancellation of a group the following fees apply:
- more than 40 days prior to departure of a group for which we have already been sent a booking status of more than 25 persons: 25% of the total package price
- more than 40 days prior to departure, if we have not yet received a rooming list or if the booking status is less than 25 persons: free of charge
- 21 to 39 days prior to departure: 35 % of the total package price
- 14 to 20 days prior to departure: 50 % of the total package price
- 7 to 13 days prior to departure: 75 % of the total package price
- 2 to 6 days prior to departure: 85 % of the total package price
- less than 2 days prior to departure: 100 % of the total package price
On individual and/or difficult dates (i.e. New Year) The Royal Goan Club reserves the right to demand deposits, which are non-refundable in case of cancellation. For individual dates and/or difficult travel periods, The Royal Goan Club furthermore reserves the right to modify its cancellation terms.
If You Have A Complaint
If you have a problem during your holiday, you must firstly inform the relevant local Supplier (e.g. your hotel, restaurant, cruise ship, etc.) immediately about the complaint and the issues must be solved at place, is possible. Should they be unable to resolve the matter, please immediately contact us by email: info@theroyalgoanclub.com If you fail to contact us on time, we will not be permitted the opportunity to investigate your complaint and attempt to rectify any error while you are away, and this may affect your rights under this General terms and conditions. All the complaints have to be sent or communicated to The Royal Goan Club in written form, within a maximum 7 calendar days after the end of the tour. Please note that you must firstly communicate your complaint to your relevant local Supplier, if not, a complaint addressed firstly to us shall not be relevant.
The Royal Goan Club reserves the right to change all of our cancellations or refund policies at any time and without notice. In the event of any disagreement, The Royal Goan Club decision shall be final and binding.
For questions relating to cancellations and refunds, customer assistance is available around the clock.
Please contact your designated trip advisor from our team with any questions you may have about cancellation and refunds; they will be pleased to help.For any escalations or complaints, please connect : 1800 419 9974 Email: info@theroyalgoanclub.com
The Royal Goan Club reserves the right to change all of our cancellations or refund policies at any time and without notice. In the event of any disagreement, The Royal Goan Club decision shall be final and binding.
For questions relating to cancellations and refunds, customer assistance is available around the clock.
Please contact your designated trip advisor from our team with any questions you may have about cancellation and refunds; they will be pleased to help.For any escalations or complaints, please connect : 1800 419 9974 Email: info@theroyalgoanclub.com